Troubleshoot missing Mercury 12 distance camera fault on a Mercury 12

Troubleshoot missing Mercury 12 distance camera fault on a Mercury 12

Problem

The distance camera is no longer selectable from the ReadDesk software.


Resolution

Points to consider:

  • Please check the camera privacy settings to see if camera access has been blocked.
  • The Mercury has two cameras (including the distance camera) Please check using the built in Windows app Camera using the steps below.
  • You can try to browse to the ReadDesk installation folder, uynderneath there will be sub folder where you may be able to run the Powershell script to reinstall the camera.
  • Please check in device manager under Cameras for "FHD Camera" if this is not present and there no unknown devices are shown the camera may be faulty.
  1. Open Start menu and search Camera.
  2. On a Mercury 12 two cameras should be available In the Camera app try selecting the Change Camera control on the top right.
  3. If the camera switched to distance the problem may be in the ReadDesk software or windows settings.
  4. If the camera did not switch the problem is likely to be a hardware issue. This problem is not uncommon with Mercury 12.

    • Related Articles

    • Mercury 12 - No near/distance camera output in ReadDesk

      Problem When using the Mercury 12 the user is unable to get any distance or near camera output using ReadDesk software. When accessing camera output only a blank screen is visible showing a button to switch cameras. Regardless of the camera used you ...

    • Download/Reinstall ReadDesk software for Mercury units

      Problem: ReadDesk software is not behaving correctly and may need reinstallation. Resolution: Use the links below to download the version required. ReadDesk 6.1 Software ReadDesk 6.0 software ReadDesk 5.5 software ReadDesk 5.3 software ReadDesk 5.2 ...

    • Setting camera privacy permissions for apps in Windows 10

      Information Each application on a Windows 10 system must be granted permission to use any camera device to maintain user privacy. If you are getting an error or no camera output from an application, use the steps below to fix the issue and re-test. ...

    • ZoomText - Disable AHOI modules to troubleshoot problems

      Problem In some specific cases as a troubleshoot or measure to fix issues with specific AHOI supported applications it may be necessary to remove the AHOI module support associated with that application. Applies to ZoomText/Fusion Resolution This ...

    • JAWS - Run in default mode to troubleshoot problems

      Problem A customer has a JAWS problem, to establish if their settings may be the cause of the problem. Detail Many JAWS issues can be traced to problems with user settings files and not JAWS itself. Therefore it is always worth trying to run JAWS in ...