Problem

You have an internet connection and you wish to update your software for the very latest fixes and features.

Resolution

Please ensure your U2 is connected to internet before attempting the steps below. This can be either via your Wi-Fi or plugged into ethernet with an active connection Connect your U2 to AC power and ensure you have access to internet via Wi-Fi or ethernet.

1. Press F1 to open up the menus and navigate to "Utiltites" menu and choose "Upgrade U2 Firmware"
2. Press "Enter" on "Upgrade: Online". The U2 connects to the HIMS server, and your current software version is compared to the HIMS server version. You are prompted to continue with the upgrade.
3. The U2 begins downloading the upgrade files. If the upgrade fails, you may receive the message, "Internet connection is not available. To try the upgrade again, press "Space-Z" to cancel, and activate "Upgrade U2 Firmware" again. If the connection is successful, the upgrade files are downloaded.
4. After downloading the upgrade files, U2 automatically starts the upgrade process. Please remember you must not touch the U2 until the upgrade is complete as pressing keys, resetting, or unplugging the unit can interrupt the upgrade process, thus resulting in an incomplete installation. When the upgrade is complete, you are returned to the "program" menu, and the unit announces, "File manager".
5. After the upgrade is complete, check the software version by pressing "Space-V" while in the "program" menu.