Use Outlook /cleanviews start-up switch to fix list view reading problems with JAWS or Fusion

Use Outlook /cleanviews start-up switch to fix list view reading problems with JAWS or Fusion

Problem

When using Microsoft Outlook with JAWS the emails list view may not read certain items when you move the highlight bar through the list even though the elements are showing.

Applies to

  • JAWS
  • Fusion

Resolution

The problem may be corrupted view settings in Outlook that is causing the trouble. You can attempt to resolve this by resetting the Outlook views. You may have to reinstate any user customisations after using these steps.

  1. Close Outlook if it is currently running.
  2. Press WINDOWS+R and then enter the command below and press ENTER:
    Outlook.exe /cleanviews
  3. When the enter key is pressed the above command will then reset the Outlook views. After this has taken place re-test with JAWS or Fusion.

    • Related Articles

    • JAWS - Test Microsoft Outlook in safe mode

      Problem A JAWS or ZoomText user is having problems using Outlook and you wish to test if running in safe mode helps. Applies to JAWS/ZoomText/Fusion Detail Although JAWS is specifically referenced this techinique can be used for ZoomText/Fusion as ...

    • JAWS/ZoomText/Fusion - Protected view disables document reading

      Problem A Freedom Scientific JAWS/ZoomText/Fusion user encounters a problem after loading a document where they are unable to read the document because no editing cursor is available. Applies to JAWS/ZoomText/Fusion Resolution Protected view in ...

    • ZoomText/Fusion - List of command line install switches (2018 and above)

      Problem A customer in an organisation may wish to customize the installation to create an installation deployment package. Resolution Below are a complete list of Zoomtext/Fusion installation command-line switches. The switch /help or /Morehelp can ...

    • Microsoft - Run Office apps in safe mode

      Problem One of the Microsoft Office apps has a problem running and you wish to run in safe mode to see if the problem may be related to loaded add-ins. Applies to Microsoft Office Resolution Use one of the method below to launch Microsoft Word in ...

    • JAWS - Run in default mode to troubleshoot problems

      Problem A customer has a JAWS problem where the software is not working as expected. Applies to JAWS Resolution A common technique for establishing if user settings are the cause of the problem one may attempt to run JAWS in default mode to see if ...