Problem
A SpotDot embosser has a paper jam alert.
Resolution
Paper jams can occur in the main body of the embossing printer or in the rear paper path extender.
To check and clear paper jams please follow the steps below.
Note: Always pull the paper from the center of the visible side or with one hand on each edge of
the paper so the pulling force is distributed. This way it is less likely that the sheet will be torn into
pieces which might be harder to remove.
• If the embossing printer is indicating a paper jam, turn the embossing printer off.
• Open the housing lid and check for paper inside. If there is paper present, in most cases it can
be removed from the area where the ink cartridges would move over the paper. (If the ink
cartridges are stuck on jammed paper, move them manually over to the right side).
• First try to free the paper from underneath the flat metal part towards the front of the embossing
printer by pulling the paper towards the back of the embossing printer.
• Then try to free the paper from underneath the small metal rollers towards the back of the
embossing printer by pulling the paper towards the front of the embossing printer.
• If you cannot remove the paper using the methods described in the previous steps or if the area
underneath the lid is free of paper, check for paper within the rear paper path extender.
• To remove the rear paper path extender press the buttons on the left and right sides of the
accessory and pull it away from the embossing printer. Remove any paper jam inside the
embossing printer.
• To check the inside of the rear paper path extender, press the button on top of the accessory
and lower the access door. Remove any paper jam from inside the rear paper path extender and
close the door again.
• Reinsert the rear paper path extender into the embossing printer until both sides snap into place.
• Turn on the embossing printer, and then reprint the document.