WeWalk – Smart cane audio transmission error

WeWalk – Smart cane audio transmission error

Problem

When attempting to route audio from the SmartVision 3 mobile to the WeWalk smart cane an error is spoken; “Your device does not support sound transmission...”


Affected products:

SmartVision 3 


Resolution

  1. The problem has been verified in-house, the problem is due the requirements of WeWalk for a higher Bluetooth protocol than the SmartVsion supports.   The SmartVision supports Bluetooth 4.3. 
  2. There no customer action posssible due this being the properties of the SmartVision chipset capabilities, no software upgrade is possible.



    • Related Articles

    • Kapsys SmartVision 2 Audio Guide

      Information Sight and Sound have recorded a handy audio guide for the Kapsys SmartVision 2 phone to help get users started. You can download it from the following link: https://1drv.ms/u/s!AniSnjz7uRqcpy2AjmXg48EPefyW?e=K5Mmht

    • Kapsys – SmartVision 3 audio guide

      Problem A customer needs an accessible guide to learn about their SmartVision 3 phone. Resolution Sight and Sound have created an audio guide which some customers may be interested in. Please visit this link to listen: SmartVision 3 - Audio Quick ...

    • No connection error using Google Voice services on Kapsys Smartvision phone

      Problem When using Google Voice or other services requiring a data connection you hear the message stating there is no connection when you are not in range of a Wi-Fi network. This solution should hold for other apps that also use mobile data. ...

    • SmartVision 3 - Software update version 11218

      About From 04/03/2024 Kapsys posted a software update for SmartVision 3 phone. This update is recommended for all users. Release Version: 11218 Updating software Note: You must have an internet connection to download and install SmartVision3 system ...

    • Smart Beetle Bluetooth pairing with iOS mobile devices

      Information Please use the steps below to pair Smart Beetle with your IOS device and VoiceOver: Turn on your Smart Beetle and make sure it is in "Pairing BRL" Mode. On your iPhone, navigate to Settings/General/Accessibility/VoiceOver/Braille. If ...