FS Auth - What happens when customers are unable to use a Sentinel server for a network JAWS license

FS Auth - What happens when customers are unable to use a Sentinel server for a network JAWS license

Problem

A Network License customer is unable to use Sentinel Network License in their organisation due to technical reasons.


Detail

some organisation networks may find it impractical to deploy a Sentinel Server to host their license due to Technical Reasons.  The document below explores other options.

Resolution

Where it is determined that a network license cannot be used the license can undergo conversion to non-network type. Once this is done a Sentinel server will no longer be required and installation scenario resembles that of single user license versions.

  • License – when conversion takes place each network user seat is given its own stand alone ILM code. The following points summarize how this process works.
  • Charges - if the conversion is carried out only once conversion is usually carried out without charge but if the end user subsequently needs to switch back to network this may be chargeable.
  • Seats – when a network license is converted to non-network each seat is given its own ILM code with 1 activation. It can then be treated much as a single user installation scenario.
  • Activation resets - if the installation for a given activated seat has needs to be reinstalled on a new machine a reset needs to be carried out to allow activation again. Contact Sight and Sound should be contacted for assistance wit the relevant serial number and ILM code for the seats.

    • Related Articles

    • FS Auth - Moving Sentinel Server to new hardware (Network License)

      Problem An existing Freedom Scientific Sentinel License Server has reached the end of its life and needs replace with new hardware. Applies to JAWS (Network License) ZoomText (Network License) Fusion (Network License) Resolution Please see below ...

    • FS Auth– Sentinel network license on cloud server

      Problem Can JAWS Sentinel license be hosted on a cloud server rather than a local server. Resolution Freedom Scientific has provided the following answer to this query: This should work as long as Port 5093 UDP is open on the server and able to ...

    • FS Auth - Sentinel Server Manual activation

      Problem A Freedom Scientific Network License product customer needs to activate their Sentinel License Server manually. Application Use the steps below if the connection is known to be firewalled/managed or when online activation generates an error ...

    • FS Auth - Check for presence of Sentinel servers on your network

      Problem You may be attempting to install a Freedom Scientific network license product and wishing to problem solve the scenarios below: • You wish to find the IP address/computer name of the Sentinel server providing your Freedom Scientific network ...

    • FS Auth - Transfer network license to new server

      Problem A customer organisation has a Network License for Freedom Scientific BLV products JAWS/ZoomText/Fusion need to retire an old Sentinel License server to put a new on in it's place. Applies to JAWS ZoomText Fusion Resolution: The Sentinel ...