SmartVision - When accessing the Google Play store no speech is heard when navigating

SmartVision - When accessing the Google Play store no speech is heard when navigating

Problem

When opening the Google Play Store app from the Applications menu on the Smartvision 2 mobile no speech is heard when using the direction keys to navigate the app.


Applies to

  1. SmartVision 2

Resolution

  1. This problem is a known issue with SmartVision 2 phone.  The Play Store has recently been re-designed (October 2022) and has more accessibility events for the screen reader to process. This is causing the delay in speech.
  2. To work around the problem open the Play store app but do not attempt to navigate for a minute or two, then attempt to navigate after that time has elapsed speech should then work as normal.


Note
The SmartVision 2 has now been replaced with the updated SmartVision 3 which is similar and has more up to date hardware and should cope better.


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