SmartVision - When accessing the Google Play store no speech is heard when navigating

SmartVision - When accessing the Google Play store no speech is heard when navigating

Problem

When opening the Google Play Store app from the Applications menu on the Smartvision 2 mobile no speech is heard when using the direction keys to navigate the app.


Applies to

  1. SmartVision 2

Resolution

  1. This problem is a known issue with SmartVision 2 phone.  The Play Store has recently been re-designed (October 2022) and has more accessibility events for the screen reader to process. This is causing the delay in speech.
  2. To work around the problem open the Play store app but do not attempt to navigate for a minute or two, then attempt to navigate after that time has elapsed speech should then work as normal.


Note
The SmartVision 2 has now been replaced with the updated SmartVision 3 which is similar and has more up to date hardware and should cope better.


    • Related Articles

    • SmartVision 2 - no speech in Play store

      Problem When attempting to access the Play store on SmartVision 2 mobile phone no speech is heard from the screen reader whilst navigating within the Play store app. Note SmartVision 2 is no longer sold in UK and has been superceded by SmartVision 3 ...

    • SmartVision – Some Play store items do not update

      Problem A customer receives a notification about updates to “Speech Recognition and synthesis” or “QuickSupport” via Play store but are unable to update either app. Applies to SmartVision 3 SmartVision 2 Resolution Customers are advised that Kapsys ...

    • SmartVision 3 – Google assistant button does not works

      Problem When a SmartVision 3 user presses the Google Assistant button on the right side panel of the SmartVision 3 phone they no longer hear the confirmation sound, the action requested by the user also fails. Detail Google changed the behaviour of ...

    • SmartVision 2/3 – No screen reader speech on phone

      Problem A customer with SmartVision 3 phone can hear no screen reader speech any longer but the phone plays power on chime and Google Voice button works. Applies to Kapsys SmartVision 2 Kapsys SmartVision 3 Resolution Ensure that the phone has been ...

    • No connection error using Google Voice services on Kapsys Smartvision phone

      Problem When using Google Voice or other services requiring a data connection you hear the message stating there is no connection when you are not in range of a Wi-Fi network. This solution should hold for other apps that also use mobile data. ...