When using Screenruler you see just a grey box on screen or display is not as expected
Problem:
If Claro Screen Ruler software is not displaying as intended, such as displaying a grey box on screen regardless of setting used it may be a problem with the configuration settings.
Resolution:
- Navigate to the path belwo: .
C:\Users\%USERNSAME%\AppData\Roaming\Claro Software
- Then within the "Claro software" delete any folders name similar to "ClaroView.exe_Url…"
- Then restart Claro Screen Ruler to check this has worked.
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