ZoomText - Running ZoomText causes black screen in Care Management System software

ZoomText - Running ZoomText causes black screen in Care Management System software

Problem

When using Care Management System with ZoomText the window interface is blacked out.


Resolution

  1. Open Windows Explorer and navigate to the folllowing folder path for "AHOIUtil.exe", refer to the section below for location by version eg.
    "C:\Program Files\Freedom Scientific\ZoomText\2021"
  2. Then run the application "ahoiUtil.exe".
  3. A list of AHOI modules will open, highlight the AccEvent module for removal and click "Remove Module" and then have the user restart ZoomText and test their problem scenario.
  4. Then highlight the module and choose Remove Module and then close the application.
  5. If Zoomtext is running close and restart it to complete the operation.

    • Related Articles

    • Zoomtext - HDR monitor setting causes black display

      Problem A customer using ZoomText 2023 or later with an HDR capable monitor gets a blank screen when ZoomText is enabled. Applies to ZoomText/Fusion Resolution To resolve the problem on systems with a single display adaptor attached to HDR capable ...

    • Laptop & Desktop - Recurring blue screen “Memory Management” error

      Problem A customer receives recurring BSOD errors, the error code is given as “Memory Management” when displayed. Resolution This kind of blue screen suggests there may be problems with the RAM. Below are some ways to test this but one should be ...

    • ZoomText - Running Zoomtext causes Microsoft Teams blank window

      Problem When ZoomText is running it causes the Microsoft Teams window to show blank. When ZoomText is not running Teams may display properly. Resolution Items to consider: • Consider trying an updated version of ZoomText with Teams to see if this ...

    • ZoomText – Blank/black screen shows whilst ZoomText running

      Problem Some laptop computer systems may provide two video adapters (such as some high end laptops). When starting ZoomText on these machines the screen may go black for the duration ZoomText is active. Resolution A utility is available to select the ...

    • Zoomtext - Recommended system requirements

      About Below are the recommended system requirement specifications for ZoomText software. Description Specification Operating System Windows® 11, Windows 10, Windows Server® 2019, and Windows Server 2016. Processor speed 2.0 GHz i7 dual core processor ...