ZoomText - Running Zoomtext causes Microsoft Teams blank window

ZoomText - Running Zoomtext causes Microsoft Teams blank window

Problem

When ZoomText is running it causes the Microsoft Teams window to show blank.  When ZoomText is  not running Teams may display properly. 


Resolution

Items to consider:
  1. Consider trying an updated version of ZoomText with Teams to see if this will fix the issue.
  2. Use below resolution steps if above is not an option or where the problem continues with latest ZoomText version.

  1. Open Microsoft Teams app, then click the three dots menu next to profile image (near the top of the window).
  2. Then click Settings in the menu.
  3. Click the Genera category list on left side
  4. Then check the option “Disable GPU hardware acceleration (Requires Restart)“.
  5. Then close and restart Microsoft Teams.



Note
Microsoft Teams has updated to New Teams and this has brought back this problem but without the possibility of disable hardware acceleration. Freedom Scientific are aware of the issue and researching a solution.



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