ZoomText - Freezing in third-party applications

ZoomText - Freezing in third-party applications

Problem

When running thid party applications with ZoomText running the third party application may freeze or crash.  An example of such a third-party application might be a CRM package such as Sage.


Detail

ZoomText runs some memory patches on applications to enable certain features such as xFont. These patches can be disabled per-application where they are causing faults.


Resolution

  1. Open the following folder (replace the correct version number):
    C:\ProgramData\Freedom Scientific\ZoomText\2022\
  2. Make a copy of the ZoomTextConfig.xml file for a backup.
  3. Open ZoomTextConfig.xml in an editor such as Notepad and look for the line which contains:
<Property name="NoPatch" value="dwm,webcam,gaaihodoc,momwin,TestTrack%32Client,lync,lynchtmlconv,notes2,nlnotes,ntaskldr,unity"
  1. Add your application's EXE file name to this comma-separated line. Skype.exe is given below as an example.
<Property name="NoPatch" value="Skype,dwm,webcam,gaaihodoc,momwin,TestTrack%32Client,lync,lynchtmlconv,notes2,nlnotes,ntaskldr,unity"

    • Related Articles

    • ZoomText/Fusion Performance considerations

      Problem A customer is experiencing performance issues when Fusion is running. Below are some items to consider which may help with performance issues. Resolution Ensure that the PC or laptop being used confirms to the minimum Zoomtext system ...
    • Windows 10 – improving performance

      Information This document may help with performance issues that are caused by Windows. Application • For customers using JAWS/ZoomText/Fusion software experiencing general performance issues. • For underpowered and struggling computer systems using ...
    • Uninstall third-party app from Smartvision 2 phone

      Problem A third-party app on the phone has been installed which needs to be uninstalled. Resolution From the home screen navigate to “Applications” and press ENTER. Then scroll down the list of apps until you reach the one you wish to uninstall. ...
    • JAWS - A windows control fails to speak in a third-party application

      Problem When using third party app one or more controls in the software do not read properly with JAWS screen reader. Applies to JAWS Fusion Detail When using the Windows operating system or Microsoft applications in the vast majority of cases JAWS ...
    • JAWS - Slow performance when using Microsoft Excel

      Problem When using Excel, JAWS is particularly slow. Resolution Press JAWSKey+V) to open Quick Settings window. Then locate the option "Allow performance impacting features" and uncheck this option. This turns off features known to impact performance ...