ZoomText - Freezing in third-party applications

ZoomText - Freezing in third-party applications

Problem

When running thid party applications with ZoomText running the third party application may freeze or crash.  An example of such a third-party application might be a CRM package such as Sage.



Resolution

ZoomText runs some memory patches on applications to enable certain features such as xFont. These patches can be disabled per-application where they are causing faults.



  1. Open the following folder (replace the correct version number):
    C:\ProgramData\Freedom Scientific\ZoomText\[year/version]\

    Adjust [Year/version] for the currently installed ZoomText release.
  2. Then make a backup copy of the file ZoomTextConfig.xml.
  3. Then open the original ZoomTextConfig.xml into Notepad for editing.
  4. Then search down for the line that that matches below: 
<Property name="NoPatch" value="dwm,webcam,gaaihodoc,momwin,TestTrack%32Client,lync,lynchtmlconv,notes2,nlnotes,ntaskldr,unity"
  1. Add the EXE name for the application that is freezing or crash whilst ZoomText is running (without .exe on the end) to exclude it from ZoomText patching. 

    <Property name="NoPatch" value="Skype,dwm,webcam,gaaihodoc,momwin,TestTrack%32Client,lync,lynchtmlconv,notes2,nlnotes,ntaskldr,unity"


  2. Then save and close the file, then restart ZoomText and test again.