Zoomtext/Fusion - Manual offline activation

Zoomtext/Fusion - Manual offline activation

Problem

An end user or IT Technician is running into difficulty with automatic internet activation of their product.  


Applies to

  • ZoomText
  • Fusion

Resolution

In order to activate the roduct the license must be activated, please see below:
  • The product  Serial Number is only used to identify the software license and is not used during the activation process at all.
  • The Locking Code number eg. 100-123ab is the fingerprint of the workstation or server being activated, this information is required during the activation process to generate an activation license code to activate the produce.
  • The 20 digit Authorisation Number eg. 0123456789abcdef3210 recieved with a license can can be thought of as a product key granting access to a particular software license.  This number will be used to activate the license.
  • During activation both the Locking Code and Authorisation Number are both used during activation to generate an Activation License Code.

Manual activation steps

  1. Start ZoomText/Fusion normally if not already running so that it can prompt for activation.
  2. Then click "Start Activation" then click "Manual activation" radio button.
  3. On the next screen take down the "locking code" number and fill out the authorisation number with the 20 digit code for you license.
  4. Click the link below to visit the activation website: https://fsactivate.freedomscientific.com/Activation/RetrieveActivationLicenseCode
  5. Enter the 20 digit ILM authorization number and locking code into the edit fields and click "Submit" button.
  6. The next page will display your your license code, you can click the "Copy code" button or highlight and copy the license code up to and including the # sign.
  7. Return to the ZoomText/Fusion activation wizard and paste in the "activation license code" edit area within the ZoomText/Fusion activation window.
  8. Now click "Next" and you will be notified if activation has been successful.


Confirm successful license activation

  1. Click the ZoomText/Fusion button on the taskbar or press CONTROL+CAPSLOCK+U to open the main window.
  2. Depending on the version of ZoomText or Fusion open the About box to check the serial number for the license is present.
  3. Then click ZoomText/Fusion > About ZoomText (version 2018 - 2023) or ZoomText/Fusion > Help > About ZoomText/Fusion.
  4. In the About dialogue verify the serial number for the new license shows, if 801 or another 3 digit number is displayed authorisation has not been successful.

Problems launching Activation Wizard?

For customers who do not see the activation prompt and software is showing 801 for serial number or running as demo can start the authorisation process using the methods below.

Method 1 – via the ZoomText interface

  1. Press CONTROL+CAPSLOCK+U or click the ZoomText button to open the main window.
  2. Then click the ZoomText menu and choose Manage License > Update Authorization.

Method 2 – via the start menu

  1. Click Start and scroll through all programs to find “ZoomText [year/version]” eg. ZoomText 2022 or ZoomText 2023 and click it.
  2. Then click the sub group Utilities – ZoomText and in the new window double click Start Activation.

Method 3 – using the Windows run command

  1. Press WINDOWSKEY+R then enter the full path below and click OK to run the ZoomText activation wizard:
    "C:\Program Files\Freedom Scientific\Shared\Authorization Tools\7.0\fsClientActivator.exe".
  2. From here one can then interact with the wizard  to activate the software.