A customer has a ZoomText magnification problem, sometimes the best way to understand the query is by creating one of more screenshots from the magnified view.
Some problems ZoomText has only appear whilst ZoomText is running and cannot be captured easily using existing Windows screenshot tools. When ZoomText or Fusion starts it creates an overlay om front of the existing Windows display to present magnification to the user. To catpture such a problem you must use the screenshot tool in ZoomText to capture the screen.
Below please see steps for creating ZoomText magnified screenshots.
1. Open ZoomText and the problem application or scenario and position the magnification so as to describe the issue.
2. Then press CONTROL+SHIFT+ALT+C to take a screenshot from the magnified overlay.
3. To save the picture open Microsoft Word into a new document, then paste the screenshot.
4. Optionally, provide any supporting notes in the same document.
5. Save the document in a convenient location to be attached to email.
6. Open Windows Explorer to the location where the file created above is stored.
7. Click once to focus on the file, the right-click and choose Copy from the context menu or press CONTROL+C on the keyboard.
8. Open up Outlook or Windows mail.
9. Then create or reply with a message to Technical Support.
10. Then fill out subject and navigate to message body.
11. Then right click and choose Paste or press CONTROL+C to place the attachment in the email. Finish off the email and send back to Technical Support.