ZoomText – Using Display Adapter Settings utility to resolve magnification problems

Problem

A customer has experiences problems with magnification in ZoomText.

 

Applies to

1. ZoomText
   
2. Fusion

 

Resolution

Some ZoomText/Fusion magnification problems respond to changes made in the Display Adaptor settings app..  The Display Adapter Settings utility can be used to change this behaviour to see of the problem may be resolved. 

1. If magnification appears but is not behaving properly try setting resetting it to Let ZoomText decide first.
   
2. If no magnification output is seen at all, this may indicate the overlay is being drawn on the wrong video adapter; try using Specific Adapter option and select another video adapter if one is available and re-test.
   
3. If when clicking on elements magnified do respond to be clicked or something other than which has been activated instead this may be because it is set to compatibility mode, try select any of the alternative modes to see if it helps with the problem.

 

Opening Display Adaptor Settings app 

1. Click on the ZoomText taskbar button or Press CONTROL+CAPSLOCK+U for ZoomText main window.
   
2. Click the ZoomText menu and choose according to the installed version below:
   
   
   ZoomText 2024Z and above
   Click ZoomText menu > Advanced > Display adaptor
   
   ZoomText 2023 and below
   ZoomText Menu > ZoomText Support > Display adaptor
   
   
3. In the app click the radio buttons to select changes and test with each:
   
   Let ZoomText Decide (Default)
   First available (video card name)
   Compatibility mode (Magnification API used)
   Specific adapter
   
   
4. After selecting the desired option click OK button and re-test ZoomText.

 

Note

If after selecting Compatibility Mode the end user has trouble with activating interface items that don’t run or respond this may indicate compatibility mode will not be the solution.

 

 

Open the Display Settings app without ZoomText

If ZoomText cannot be operated run the application directly b searching Start menu for the following:

Utilities - ZoomText 2024 > Change Display Adapter Settings app.
Utilities - ZoomText 2023 > Change Display Adapter Settings app.
Utilities - ZoomText 2022 > Change Display Adapter Settings app.

• Related Articles

• ZoomText – Notification banners posted by New Teams app not visible

  Problem A ZoomText user may discover that notification banners from New Teams software recently introduced by Microsoft Applies to ZoomText 2022 and above Fusion 2022 and above Detail The Microsoft Teams app has been given a refresh dubbed New Teams, ...

• ZoomText/Fusion – No visible Magnification

  Problem A ZoomText or Fusion user encounters a problem where after launch no magnification is visible. Applies to ZoomText/Fusion Resolution Unless a ZoomText/Fusion user specifically desires no magnification in its default state the product should ...

• ZoomText/Fusion - Utility/support commands

  Problem You may wish to know what useful utility commands are available for supporting ZoomText/Fusion. Applies to ZoomText Resolution Below are some useful commands for different troubleshooting scenarios connected with ZoomText or Fusion. Fuction ...

• ZoomText - Loss of magnification after updating to Windows 11 24H2

  Problem After Windows 11 updates to version 24H2 Zoomtext magnification stops working. Applies to ZoomText Resolution This problem is fixed in ZoomText 2025 October release. We are also informed there may be updates for ZoomText 2023 and 2024 ...

• ZoomText – Settings appear to change each time ZoomText is started

  Problem One of the two problems below happen when ZoomText/Fusion starts: A ZoomText/Fusion users experiences a problem where the settings last used from previous session appear as defaults the next time the software starts. A ZoomText/Fusion ...