Backup
Apple – How to take a screenshot on IOS devices
Problem You need to take a screenshot of an application to illustrate a technical support issue you are encountering. Resolution Please choose the method appropriate to the IOS device being used. When the screenshot is create please send to Technical ...
Apple – Pencil support links
Problem You are having problems with Apple pencil and iPad. Applies to Apple Pencil Resolution Please consult the links below for potential solutions: Apple - Pairing and charging Apple pencil USB C: Apple - Connect Apple Pencil with your iPad Apple ...
Mac OS – An application has no access to internet
Problem A Mac user encounters a problem where a particular application does not have access to Internet. Other applications do have Internet access. Applies to Mac OS Detail Many modern applications rely on an active internet connection for some of ...
Mac OS – Create a Time Machine backup
Problem A customer using a Mac wishes to set up an automatic back up of their machine using the built in Time Machine backup software. Resolution Time machine is a useful automatic tool or backing up user files from a Mac. Please makes sure of the ...
Mac OS – Create a new APFS volume for backup
Problem A customer using Mac OS wishes to create a new APFS volume on a drive for the purpose of backup. Applies to macOS on (Mac & Macbook) Application Adding a new APFS volume to existing external storage can be neat way of adding a suitable drive ...