Backup
Mac OS – Save FileVault recovery key
Problem Your Mac has updated to Mac OS Tahoe which has enabled FileVault, you wish to be able to locate the recovery key. Applies to Mac OS Tahoe (2026) Resolution From Mac OS Tahoe and later Apple automatically enables FileVault a security feature ...
Mac OS - Helpful video links
Problem A new Apple Mac user wishes to find out information from helpful video links setting up and using their computer. Applies to Mac OS Resolution Pleease see below links. Apple Account Set up an Account Recovery Contact Lost/stolen device Apple ...
Mac - Check print queue
Problem You have a need to check the print queue because a printing job has gone wrong or printer does not respond to the current job. Applies to Mac OS Resolution In menu bar on the right click the magnifier symbol (top right) or press ...
Apple – How to take a screenshot on IOS devices
Problem You need to take a screenshot of an application to illustrate a technical support issue you are encountering. Resolution Please choose the method appropriate to the IOS device being used. When the screenshot is create please send to Technical ...
Apple – Pencil support links
Problem You are having problems with Apple pencil and iPad. Applies to Apple Pencil Resolution Please consult the links below for potential solutions: Apple - Pairing and charging Apple pencil USB C: Apple - Connect Apple Pencil with your iPad Apple ...
Mac OS - Change current password
Poblem A user of a Mac computer needs to change their current Mac OS logon password. Applies to Mac OS Resolution Customers may wish to change the password they currently use to log into their Mac with, use the steps below: Click Apple symbol (top ...
Mac OS – An application has no access to internet
Problem A Mac user encounters a problem where a particular application does not have access to Internet. Other applications do have Internet access. Applies to Mac OS Resolution Many applications rely on an active internet connection for some part of ...
Mac OS – Create a Time Machine backup
Problem A customer using a Mac wishes to set up an automatic back up of their machine using the built in Time Machine backup software. Resolution Time machine is a useful automatic tool or backing up user files from a Mac. Please makes sure of the ...
Mac OS – Create a new APFS volume for backup
Problem A customer using Mac OS wishes to create a new APFS volume on a drive for the purpose of backup. Applies to macOS on (Mac & Macbook) Application Adding a new APFS volume to existing external storage can be neat way of adding a suitable drive ...