Problem When using ZoomText with some applications the cursor tracking and typing echo may not function to follow the editing cursor. Applies to ZoomText Fusion Resolution One can define a customer cursor in ZoomText to allow it to track the editing ...
Problem When ZoomText is used in business or other managed IT environments, Microsoft Edge browser crashes or produces only white screen whilst ZoomText is running. If ZoomText is disabled/not running Edge runs normally. Resolution The problem is ...
Problem You are having problems with ZoomText performance in apps like Excel. Resolution Press Windows+R to open the Run command and enter the following string and click "OK": %programdata% From the new window open the folders Freedom Scientific > ...
Problem In some specific cases as a troubleshoot or measure to fix issues with specific AHOI supported applications it may be necessary to remove the AHOI module support associated with that application. Applies to ZoomText/Fusion Resolution This ...
Problem Zoomtext magnification hotkeys capslock+up/down arrow do not work unless the Zoomtext program window is in focus. Resolution This problem may be caused by anti-virus software. It has been observed to occurr with Kaspersky AV software. To fix ...
Problem The customer sees a black square following the mouse pointer when ZoomText is running. Affected products • ZoomText • Fusion Resolution This may be the result of corrupted settings and therefore resolved by resetting ZoomText preferences ...
Problem When running ZoomText 2021 on a Lenovo P1 F2 laptop connected to a 4k Monitor the screen is observed to flicker. Affected products Product ZoomText 2021 Hardware Lenovo P1 G2 laptop + 4K external display. Detail Customer attaching 4k external ...
Problem When ZoomText is running and you open a PowerShell window and attempt to run commands; the commands crash or the PowerShell window abruptly closes. These problems have been observed in both ZoomText 2020 and 2021. Affected versions ZoomText ...
Problem: When using ZoomText or Fusion in Microsoft Powerpoint application you get a Blue Screen Of Death (BSOD) error. Resolution: Where the graphic chipsets below are in use we advise updating the drivers from the manufacture or system builder's ...
Problem When ZoomText is launched the error message "MAGENG error" message is posted. Resolution This problem may have multiple causes, please work through the items to resolve the problem. If the customer with this problem has BitDefender or other ...
Problem Some video cards will cause ZoomText not to function as expected or even provide magnification support at all. Affected Products • ZoomText Mag/Reader • ZoomText Fusion Detail Fault/Symptoms: Screen break up or colours distorted Start menu ...