General
Laptop & Desktop – Change web browser start up page (Windows & Mac)
Problem A customer wishes to change the page that opens when their browser is first starts in the Microsoft Windows or Mac operating systems. Resolution Below are instructions for changing the start up page for the most common web browsers supported ...
Laptop and Desktops – Locating downloads
Problem You need to find driver or BIOS update downloads for a given laptop or desktop. Resolution Most manufacturers will either have a support site or additionally an app to update relevant downloads. See below list by manufacturer. Apple (Mac) ...
Laptop & Desktop - Recurring blue screen “Memory Management” error
Problem A customer receives recurring BSOD errors, the error code is given as “Memory Management” when displayed. Resolution This kind of blue screen suggests there may be problems with the RAM. Below are some ways to test this but one should be ...
No video or sound in Zoom meeting app
Problem There is no output from the webcam or sound being heard by participants in the Zoom meeting app. Applies to Zoom Resolution Open the Zoom meeting app and sign in if you are not already signed in. Then click the profile button for your account ...
Laptop & Desktop - No backlight diagnostic steps
Problem A customer laptop is not showing display when powered on, the screen appears to be black but power or hard disk lights show on the laptop as hey normally should. Applies to Any Windows laptop Resolution Problems with no backlight is common on ...
Reset Windows 10.0/11.0
Problem A laptop or desktop computer is behaving abnormally and you wish to reset Windows back to defaults to attempt to resolve the problem. Warning! Performing a reset will destroy user data and also applications. Please create a back up of all ...
Laptop & Desktop - Static discharge reset procedure
Problem A laptop does not appear to start up or does not appear to charge when plugged into mains. Resolution In normal use a static charge may develop that prevent the laptop electronics from receiving power. Typically when this happens no lights ...
Microsoft - Battery condition report using Powershell
Problem A Windows computer is experiencing reduced battery uptime without requiring charge. Detail Over time a laptop battery as a result of normal ageing process the battery chemistry breaks down through normal use. When this happens some users may ...
Laptop & Desktop - Removing the ACPI battery driver to fix power/charging issues
Problem You are having problems with either charging or power your laptop with the internal battery. Resolution A power/battery problem may sometime be due to incorrectly installed Windows drivers for the battery component. You can try getting it to ...
Get signal strength info for Wi-Fi adaptor
Problem You are troubleshooting wireless connection issues and wish to know the exact signal strength being recieved. Resolution Using the command prompt Press Windows+X or right click Start menu and choose “command prompt (admin)”. At the prompt ...
The microphone in one or more apps is not working
Problem When using apps like Microsoft Teams or Zoom the other participants are unable to hear you. Resolution There are two potential causes of this condition that are readily fixed. • Windows microphone privacy settings need attention. • The app ...
Laptop - Maximising battery running time
Problem A customer using a laptop would like to extend the running time of their laptop when they do not have access to mains power. Sources of battery drain? The first step is to understand that when powered on every component consumes power from ...