General
Laptop & Desktop – Change web browser start up page (Windows & Mac)
Problem A customer wishes to change the page that opens when their browser is first starts in the Microsoft Windows or Mac operating systems. Resolution Below are instructions for changing the start up page for the most common web browsers supported ...
Laptop and Desktops – Locating downloads
Problem You need to find driver or BIOS update downloads for a given laptop or desktop. Resolution Most manufacturers will either have a support site or additionally an app to update relevant downloads. See below list by manufacturer. Apple (Mac) ...
Laptop & Desktop - Recurring blue screen “Memory Management” error
Problem A customer receives recurring BSOD errors, the error code is given as “Memory Management” when displayed. Resolution This kind of blue screen suggests there may be problems with the RAM. Below are some ways to test this but one should be ...
Laptop no backlight - diagnostic steps
Problem A customer laptop is not showing display but is obviously running and is working when connected to external monitor. Resolution Things to check whilst Windows is running: • Check if during power up the display panel lights up for the ...
Reset Windows 10.0/11.0
Problem A laptop or desktop computer is behaving abnormally and you wish to reset Windows back to defaults to attempt to resolve the problem. Warning! Performing a reset will destroy user data and also applications. Please create a back up of all ...
Static discharge reset procedure
Problem A laptop does not appear to start and charge lights display when connected to the supplied laptop charger. Detail In normal use it is possible for a static charge to develop in the laptop that prevents the laptop from getting power to the ...
Microsoft - Battery condition report using Powershell
Problem A Windows computer is experiencing reduced battery uptime without requiring charge. Detail Over time a laptop battery as a result of normal ageing process the battery chemistry breaks down through normal use. When this happens some users may ...
Removing the ACPI battery driver to fix power/charging issues
Problem You are having problems with either charging or power your laptop with the internal battery. Resolution A power/battery can sometime be due to incorrectly installed Windows drivers for the battery component. You can try getting it to ...
Get signal strength info for Wi-Fi adaptor
Problem You are troubleshooting wireless connection issues and wish to know the exact signal strength being recieved. Resolution Using the command prompt Press Windows+X or right click Start menu and choose “command prompt (admin)”. At the prompt ...
The microphone in one or more apps is not working
Problem When using apps like Microsoft Teams or Zoom the other participants are unable to hear you. Resolution There are two potential causes of this condition that are readily fixed. • Windows microphone privacy settings need attention. • The app ...
Laptop - Maximising battery running time
Problem A customer using a laptop would like to extend the running time of their laptop when they do not have access to mains power. Sources of battery drain? The first step is to understand that when powered on every component consumes power from ...