General
Microsoft – Disable Co-pilot feature in Microsoft Office desktop apps
Problem When using Microsoft Office 365 apps you find the Co-Pilot feature is annoying or distracting and wish to disable the feature. For example when you open Word you are prompte with the text 'Select the icon or presss alt +i to draft with ...
Microsoft – Open office application to empty document
Problem By default Microsoft Office apps open to a Start screen rather than an empty document. A user may wish to restore this behaviour to their Microsoft Office applications. Applies to Microsoft office Resolution Some users may find the start ...
Microsoft – Enable auto-save in Office applications
Problem A user would like to enable auto-save so that the Office application periodically updates documents being worked on. Applies to Microsoft Office apps Resolution The auto-save feature for Office 2016 apps is only available when using Microsoft ...
Microsoft – Outlook ribbon missing features
Problem When using Outlook the ribbon is missing features or buttons are in a different layout than expected, an example of the problem is shown below: Applies to Microsoft Outlook Resolution On some installation of Microsoft Outlook a simplified ...
DSA – Installing or reinstalling Microsoft Office applications
Problem A DSA student needs to install/reinstall Microsoft Office applications. Detail In most cases a Microsoft Office license is provided free through enrollment at an academic institution for the duration of study. Resolution Please have to hand ...
Microsoft – Office 365 login screen is blank
Problem When attempting to log into the an Office 365 app you are greeted with a blank window showing no login prompt. Resolution Open Start menu and search Control Panel and launch the result. In Control Panel choose Programs and Features and look ...
Converting Microsoft PowerPoint slides to other readable formats
Information A customer may wish to convert PowerPoint documents to another more convenient format. Steps There are two options below depending on what is required. Convert to Word format: Open the PPT file in PowerPoint and select File > Export from ...
Microsoft - Update Microsoft Office apps
Problem You need to update Microsoft Office for Windows app to fix a problem. Applies to Microsoft office Resolution Microsoft Office has a built in automatic update mechanism built in. Please use the steps to use this to update the installed copy of ...
Microsoft - Repair Microsoft Office installation
Problem Either Microsoft Office or an app communicating with it such as Dragon or ClaroRead is not interacting correctly or at all with the Office suite of applications. Resolution You can try repairing Microsoft office to fix the issue using the ...
Microsoft Office - Hotkey shortcuts
Problem A customer using Microsoft Office who needs to operate the software using hotkey shortcuts needs to locate relevant hotkey information. Applies to Microsoft Office Resolution Please find below hotkey information for Microsoft Office ...
DSA - Microsoft Office for Students
Problem A student needs to install Microsoft Office onto their DSA coputer. Applies to Microsoft Office Resolution Students enrolled on a course at most higher education institutions will gain access to a free Microsoft Office 365 license for the ...