Windows 10
Microsoft – Adding Defender AV folder exceptions
Problem For some products to operate correctly it may be necessary to provide Defender with folder exclusions from its scanning technology. Applies to Microsoft Defender Resolution Please use one of the methods below as appropriate to he operational ...
Microsoft – Take a screenshot on Windows 10/11
Problem A customer needs to take a screenshot to provide further information for support. Resolution Navigate to the screen that you wish to take a picture of. Click Start menu and search and launch Snipping Tool. In the Snipping tool window choose ...
Microsoft – Add colours to title bars in Windows 10
Problem Application windows with white title bars can be difficult for visually impaired users to distinguish Windows can make the title bars a colour which may help when a lot of windows are open. Applies to Windows 10 Windows 11 Resolution By ...
Microsoft - Windows 10 features removed
Problem You wish to know which features have been removed from Windows 10 by Microsoft. Applies to Windows 10 Resolution Microsoft have a list of features they have removed or depricated in Windows 10. See below. ...
Microsoft – Changing number lock status when Windows starts
Problem A Windows user who has a desktop keyboard or a numeric pad may wish to specify what state te number lock is on when Windows starts. Applies to Windows 11 Resolution Please use the directions below to make the change to the number lock status ...
Microsoft - Windows 10 IP Reset
Problem Unable to connect to internet, no wireless networks visible. Resolution: Please check the following: Please check in Windows Device Manager that the Wi-Fi adaptor is running without problems. You may also wish to try running any of the ...
Windows - Windows 11/10 startup repair
Problem Windows is not starting and you wish to use startup repair to fix the issue. Applies to Windows 11/10 Resolution Use one of the two method below depending on availability of USB or CD boot media. Method 1 - using Windows boot media This is ...
Microsoft - Fix blank start menu searches
Problem When you attempt to open the start menu there is nothing shown, it appears totally blank. Applies to Microsoft Windows 10 Resolution Open regedit and navigate to the following key: ...
Microsoft - Restart Windows to command prompt
Problem You wish to restart windows to a command prmpt. Applies to Windows 11/10 Resolution The instructions below will let users access the command prompt to issue diagnostic commands or in some cases allow testing of the keyboard in safe mode. ...