Windows 10
Microsoft – Take a screenshot on Windows 10/11
Problem A customer needs to take a screenshot to provide further information for support. Resolution Navigate to the screen that you wish to take a picture of. Click Start menu and search and launch Snipping Tool. In the Snipping tool window choose ...
Microsoft – Add colours to title bars in Windows 10
Problem Application windows with white title bars can be difficult for visually impaired users to distinguish Windows can make the title bars a colour which may help when a lot of windows are open. Resolution Click Start button then choose Settings > ...
Windows 10 features removed
Information Microsoft have a list of features they have removed or depricated in Windows 10. See below. Please visit this link for the list of features removed from Windows 10: ...
Microsoft – Changing number lock status when Windows starts
Problem A customer prefers a specific number state when Windows starts. Resolution JAWS/Fusion customers have the option of setting this via the Startup Wizard from JAWS. For non JAWS/Fusion users do the following Press WINDOWS+R and type the program ...
Fix automatic repair boot loop
Problem When the comupter starts it displays "diagnosing your system" and attempts to repair your systtem, afterwards you come back to a screen that shows automatic repair failed. Resolution Please try the methods below to resolve the issue: Method ...
Windows 10 IP Reset
Problem: Unable to connect to internet, no wireless networks visible. Resolution: Please check the following: Please check in Windows Device Manager that the Wi-Fi adaptor is running without problems. You may also wish to try running any of the ...
Windows 10 startup repair
Problem Windows is not starting and you wish to use startup repair to fix the issue. Resolution Method 1: Windows 10 using boot CD This is the best option for making a successful repair of the system. Power on the laptop and insert the Windows 10 CD ...
Fix blank start menu searches
Problem When you attempt to open the start menu there is nothing shown, it appears totally blank. Resolution Open regedit and navigate to the following key:. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Search Right click the "search" ...
Windows 10: Roll-back latest Windows updates to earlier version
Problem If you have a problem with the latest feature update for Windows 10 you can roll back to the prevoius version of the OS. Resolution You can roll back to your previous operating system up to 30 days after upgrading to Windows 10. After 30 ...
Windows: restart to command prompt
Information: The instructions below will let users access the command prompt to issue diagnostic commands or in some cases allow testing of the keyboard in safe mode. Windows 10: 1. Open Start menu and choose the cog wheel settings button. 2. Choose ...