FS Auth - Activation error "Error validating license code" (Single user)
Problem
During manual activation of a client installation of Freedom Scientific software product JAWS/ZoomText/Fusion single user or non-network license, you receive the message “Error validating license code”.
Resolution
Please take to observe the following considerations:
- The target computer must have an administrator login, activation cannot take place correctly when using limited user account.
- Please ensure the license being activated is compatible with client software activation of Freedom Scientific product single user or non-network license. Go to FS Activate checker to check the license using the product serial number. When queried the table should show it is either Single User or Non-Network. Both of these can be used with client software. If the table shows 'multiuser' in the type column, the license can only be used with Sentinel License Manager software.
Having observed the above considerations please try these methods to activate the license.
Note
If during activation you did not retain the Activation License Code you may go here and use the same Locking Code and authorisation number and submit them to receive the license code.
Method 1 - Check and correct for truncated license code
- Open Notepad and copy the license code received into that application.
- Then click Format > Word Wrap so that the option is not checked.
- The license code should display on a single line. Compare the end of the code pasted in Notepad with the code on the FS Activate page to ensure they end with the same characters, this way you can ensure you have an accurate paste of the code.
Method 2 - Terminate license code at number sign
- In the Notepad document created earlier highlight all text up to and including the # sign.
- Then select copy from the Edit menu.
- Restart the activation process by searching Utilities and select the program group for the product:
Utilities - JAWS
Utilities - ZoomText
Utilities - Fusion - Then launch Start Activation and go through a Manual Activation using the amended code from clipboard for the License Code.
- Then click through to Finish to complete activation or the product.
Method 3 - Create an authorisation file by hand
- Create or edit the text file in notepad pasting the activation license code.
- Then save it named appropriately for the product being activated:
For JAWS
JAWS.CPS
For ZoomText
ZOOMTEXT.CPS
For Fusion
FUSION.CPS- Then open Windows explorer and place it in the following path:
“C:\program files\freedom scientific\activator”
- Close the Freedom Scientific product if it is running and then restart it.
- When the product starts open the About product option within the menu of the main window. Check the serial number displayed, if it shows 801 or 799 the product is not authorised. Check the serial number shown matches that of the license to ensure it is authorised.
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