FS Auth - Check dongle authorization for a Freedom Scientific product

FS Auth - Check dongle authorization for a Freedom Scientific product

Problem

A customer using dongle authorization would like to check the status of their license. 


Applies to

  • JAWS
  • ZoomText
  • Fusion

Resolution

  1. In general the process of authorization consists of checking that the installed authorization for a Freedom Scientific product is sufficient to meet the requirements of the software when it checks the authorization at launch.
  2. If the authorization detected is for version that is equal or greater than that for the currently running software authorization will be successful and the product will run normally under its license. 
  3. If the authorization detected is for a lower version than the currently running software an error will be posted indicating that the authorization is for an earlier version of the product currently running, and will continue in demo mode only. 
The information below will provide ways you can find out what version the authorization is valid for for dongle Authorization.

Using a mouse

  1. Connect the USB dongle to your system if it is not already attached.
  2. Click Start button and search as appropriate for your product to update then click it to open the result.
Utilities – JAWS (for JAWS/Fusion products)
Utilities – ZoomText (for ZoomText products)
Utilities - Fusion  (for Fusion products)

  1. Double click “Dongle Viewer” to open it
  2. Click “Refresh” button to update the report.
  3. A report will be displayed of the license status.
  4. From the information provided compare the versions shown in the dongle authorization report with that of the About JAWS/ZoomText/Fusion window.  If unsure the information is correct highlight and copy the information into an email to send to support@sightandsound.co.uk or call Technical Support on 01604 798 000.


Using the keyboard

  1. Connect the USB dongle to your system if it is not already attached.
  2. Press windows key then search as appropriate for your product to update and press ENTER to open the result:
    Utilities – JAWS (for JAWS/Fusion products)
    Utilities – ZoomText (for ZoomText products)
    Utilities - Fusion  (for Fusion products)

  1. In the new explorer window use the cursor navigation keys to navigate to “Dongle Viewer” and press ENTER to open it.
  2. Then press TAB to reach the “Refresh” button and press spacebar to update the report.
  3. Then use cursor keys to review the license information.
  4. From the information provided compare the versions shown in the dongle authorization report with that of the About JAWS/ZoomText/Fusion window.  If unsure the information is correct highlight and copy the information into an email to send to support@sightandsound.co.uk or call Technical Support on 01604 798 000.

Conclusions

If when running Dongle Viewer only the date is shown, this means that there is a problem with the drivers not allowing the dongle to be correctly detected.  Please see Freedom Scientific USB product dongle not detected for a solution.

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