FS Auth – Error 'system cannot retrieve servers...'

FS Auth – Error 'system cannot retrieve servers...'


Problem

A Freedom Scientific BLV software license hosted on the Sentinel server has been lost, when attempting to expand the Subnet tree the error message below appears:

 

The system cannot retrieve the servers, there is no response to the broadcast

 


Affected products

  1. JAWS (Network license)
  2. ZoomText (Network license)
  3. Fusion (Network license)

Resolution

  1. In the event of this problem please try removing and then reinstalling the Freedom Scientific Sentinel softwareand test if the error has gone.  doSoftwaravailable 
  2. In the even the above steps do not help please try the suggestion here