Mountbatten - Reset procedure

Mountbatten - Reset procedure

Problem

A Mountbatten is not working as expected, a reset may fix the problem.


Applies to

  1. Mountbatten
  2. Mountbatten Whisperer

Resolution

Use the methods below to carry out Mountbatten resets.


Warning!
This procedure is not applicable to the Mountbatten Brailler Tutor.

Soft reset

  1. Turn the MB off. Please disconnect all cables (You can leave the power supply on if
    you wish).
  2. Press New Line (left bottom key) + Command + dot 2 + Backspace.
  3. Turn the MB on.
  4. Release the keys once the head starts moving..
    This will reset all the commands to the Factory default.

Hard reset

• Turn the MB off
• Press Space (right bottom key) + Command + dot 5 + Enter key
• Turn the MB on
• Release the keys once the head is moving.
This will reset all the commands and the memory to the Factory default.



    • Related Articles

    • Mountbatten - Soft and hard resets

      Problem A Mountbatten unit is no longer working as expected, a reset may fix the problem. Resolution Please use both procedures in turn to see if they will resolve the problem. Soft reset Please disconnect all cables (except power) and turn off the ...

    • Smartvision 3 - Resets

      Problem a customer SmartVision phone is not working as expected. A common troubleshooting step would be to use one of the reset methods to fix the problem. Applies to SmartVision 2/3 Resolution Use one of the resets as appropriate below, be aware ...

    • BrailleSense U2 - Reset procedures

      Problem A customer has a U2 unit that stops malfunctioning or has stopped responding to input. Applies to HIMS U2 series notetakers Resolution Please try each reset in turn to resolve the problem. Please note that hard reset will erase user data, if ...

    • QBraille XL – Resets

      Problem A QBraille XL unit is not working as expected and a user wishes to try resets to resolve the problem. Resolution Provided below are soft and hard resets to try to resolve problems, also included is Restore To Factory Settings should this be ...

    • OrCam resets

      Information If Orcam is not working as expected use the hard reset procedure below. Hard reset Warning Using the hard reset will erase user data and settings.Connect the Orcam to its charger for external power. On the Orcam main unit press and hold ...