JAWS - Check local ILM Authorisation using FSAuth app

JAWS - Check local ILM Authorisation using FSAuth app

Problem

A JAWS user or IT technician needs to verify the status of their JAWS product license.

Applies to

  1. JAWS

Resolution

In order for JAWS to operate as a full license there must be ILM authorisation key sufficient to meet the license for the currently running JAWS version.  If no ILM authorisation is installed JAWS will run in 40 minute demo mode only.  If a customer uses a USB dongle please see checking for dongle license instead.  Pleases use one of the method below most apropriate to your navigation style.


Notes
Note
If required one may also check online ILM license using FSActivate website. For example one may wish to check for any unused SMA counts if the local key has not been updated with them.

Using a mouse

  1. Click Start button and search Utilities – JAWS, then open the result.
  2. Then double click ILM Authorisation Viewer in the Fiole Explorer window.  This will open the authorisation utility to see whether authorisation is installed.
  3. Review or copy/paste the information shown into a reply for technical support to evalutate.

Using the keyboard

  1. Press WINDOWS key then search Utilities – JAWS and press ENTER to open the result.  A typical example would be Utilities - JAWS 2024.
  2. In the new explorer window use the cursor navigation UP/DOWN keys to navigate to “ILM Authorisation Viewer” and press ENTER to open it.
  3. Then press TAB to reach the read only edit box and using the ARROW KEYS review the information display to check the license details including supported version and SMA counts.

If you are unsure the information is correct highlight and copy the information into an email to send to support@sightandsound.co.uk or call Technical Support on 01604 798 000.