JAWS - Run a repair to fix problems

JAWS - Run a repair to fix problems

Problem

A JAWS customer is encountering unexpected behaviour whilst using JAWS, a repair may fix the problem.

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Resolution

Running a repair is different from a remove/reinstall or installing over the top of an existing installation.  The repair operation is useful because if causes the installing to go through a process of searching the install, testing and verifying components for their integrity.  By running the repair many problems can be resolved.  However not all problems can be resolved this way another option is to test with default settings.


IMPORTANT!
Please take care to only download the version that is supported the authorization installed on the computer.  You can choose either of these methods to check:
  1. Check ILM authorization on local PC and FSActivate.com
  2. Check dongle license

Available JAWS downloads

• Current JAWS version
• JAWS previous version
• JAWS offline installers


Note
If you are within a secure environment please download the offline installer to ensure correct installation.


  1. Using the above links download the appropriate JAWS installer with which to conduct the repair. Locate the downloaded JAWS package you need to install with.
  2. Then press CONTROL+SHIFT+F10 to open the context menu.
  3. Then down arrow to "copy as path" and press ENTER.
  4. Then press WINDOWS+R to open the "Run" command.
  5. Then press CONTROL+V to paste the path to your download.
  6. Now type a space and a forward slash and add the word "type" and "repair" with a space between as per example where the "PackageName.exe" is the filename of your JAWS download.:

JAWSPackageName.exe /type repair

  1. Press ENTER to begin the repair. Follow the instructions until completion and restart your computer when asked.

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