Problem
A user wishes to know the meaning of the various audible
alerts the Viewplus Stpotdot will sound.
Resolution
Below are a list of SpotDot audible error codes.
Paper Out – (High-Low) Load new print media to the input tray and press the cancel button
to clear the error status warning. Now any print job which was sent but not printed before the
error occurred should be resent
Paper Jam – (High-Low-High) Remove the jammed paper and press cancel to clear the error
status warning. Now any print job which was not printed before the error occurred should be
resent
Alignment error / Emboss head stalled – (High-High-Low) Press cancel to clear the error
status warning. Try printing again. If the problem persists, contact ViewPlus support.
Print data error – (Low-High) Press cancel to clear the error status warning.
Ink Carriage stalled – (High-Low-Very Low) A paper jam might cause the ink carriage to
stall. Please clear the paper from the paper path and free up the ink carriage inside of the
embossing printer. See B in the Paper Handling section also.
Rear Paper Path Extension – The rear paper path extension of the embossing printer is not
properly installed. Please firmly attach the rear paper path extension to fix the problem.
No ink cartridges – (High-High-High) Open the lid of the embossing printer and insert at least
one ink cartridge (see the installation instructions supplied with your ink cartridges). The
embossing printer will not emboss if there are no ink cartridges installed because the HP system will not load paper. Close lid and continue operation.
Housing open – (Low) Close the lid of the embossing printer and continue operation. If error
status warning does not clear, make sure the lid is not crooked and verify that the black plastic lever to the right of the ink cartridges is being hit by the pin protruding from the inside of the lid. An error message will be displayed if you try to print with the lid open.