WeWalk – Confirm WeWalk device connection in mobile app.

WeWalk – Confirm WeWalk device connection in mobile app.

Problem

A user with a WeWalk cane needs to confirm if the WeWalk hardware us shown in the device list.

Applies to

  1. WeWAlk

Resolution

Please attempt the steps below to fix the problem:

  1. Power on the WeWalk hardware, you should receive audible and haptic confirmation the cane is powered on.  If this is not heard put the WeWalk device on charge for a while and try again.
  2. Open the WeWalk app on your phone.
  3. Then navigate to the Smart Cane tab and double tap.
  4. Then navigate to and double to the Device List button.
  5. On the next page a report should show an entry confirming the WeWalk has been paired with the app.
  6. Check under My Devices to see if the WeWalk appears, if it is not present No Devices Found will be displayed.
  7. Navigate down to Other Devices, if an item shows it may be an unpaired WeWalk.  Please tap it to connect to WeWaslk.  Upon connectiono you will hear a confirmation sound a 'ding' tone to confirm the can has been connected.  If you re-open the Device list the WeWalk should then appear under My Devices.





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