WeWalk – Connect to WeWalk app

WeWalk – Connect to WeWalk app

Problem

A customer needs to get started with their WeWalk hardware and connect to the WeWalk Smartphone app.

Applies to

  1. WeWalk

Resolution

Before you can use WeWalk it is recommended to pair and activate the WeWalk to the mobile app so that the WeWalk can be activated and paired.  Please use the steps below to get going:

  1. On your smartphone open the relevant app store and search for the WeWalk app to install. 
  2. After installation open the WeWalk app.
  3. Disconnect WeWalk from charge, then press and hold the Open/Close button to power on WeWalk unit, you will hear a confirmation power sound from WeWalk to indicate it is running.   If no sound is heard put WeWalk onto charge and try again later.
  4. Within the WeWalk app choose the Connect WeWalk button to begin pairing your smartphone.  The WeWalk app will then indicate a search for the WeWalk Is in progress and eventually display the result.  If nothing is found power off and power on the WeWalk and try again.
  5. When the WeWalk is found tap the result to connect.
  6. Upon connection you will be prompted to activate the WeWalk, tap the Activate button to proceed.  
  7. If prompted to update firmware please accept the update and wait until this has been completed.  Whilst updating pleases be patient while this takes place, do not attempt to power off WeWalk, switch to another app app or lock the phone. whilst the update is in progress.
  8. When the firmware is installed tap the OK button when it appears to proceed.
  9. The WeWalk unit will then restart using ther updated firmware.  You should hear the power on sound then shorttly afterwards a connection sound to indicate it is connected to the WeWalk app and that it is ready for use.


Notes
Note
For information on the WeWalk audible cues please see WeWalk sounds.


Further information

  1. Check connection to WeWalk app.


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