Power
SmartVision 3 – NFC tag voice memos do not work
Problem A SmartVision 3 user is unable to retrieve the correct voice memo for an NFC tag. Applies to SmartVision 3 Resolution This problem is known to be current in version 11478 (October 2024 update). The developers are working on a fix to be issued ...
Envision – Attach Envision to glasses frame
Problem A user has Envision and needs to attach the main unit to glasses frame. Applies to Envision glasses Resolution The glasses frames and the envision camera body are packed separately, they must be attached to one another before using Envision ...
Envision – Battery care and troubleshooting FAQ
Problem An Envision customer is experiencing unusual behaviour or other problems with battery performance of their unit. Resolution Please refer to the information below provided by Envision developes to help troubleshoot issues and avoid problems. ...
Envision glasses: tips to improve performance
Problem: The Envision glasses are not working as expected and results poor. Resolution: Below are some tips for getting the best performance out of the Envision glasses. Make sure the Envision Glasses are on the latest version Check that any ...
Unable to pair Envision glasses over Bluetooth
Problem: You are unable to connect and pair Envision glassses with your mobile device. Resolution: Open the menus and go to “Help” and within that menu you'll find the option 'Reset Device' as the very last one. Then double tap to confirm the ...
Connect Envision to Wi-Fi networking using the Envision phone app
Information Instructions for connecting to Wi-Fi using Envision mobile app method. Connection steps Open the Envision app on your phone. Navigate to the Glasses tab . Then navigate to Device settings . Then choose Wi-Fi option. The Wi-Fi connections ...