General
How to tell if you have Intel or Apple Silicon Mac
Information Recent Apple systems use one of two processor designs; Intel and Apple Silicon. For some procedures and problem-solving activities it may be necessary to know which type to take the apropriate steps. Steps Click Apple symbol menu at the ...
Taking a screenshot on your Mac
Problem: You may have a problem and be asked to provide a screen shot showing the problem. You can provide one using the steps below. Resolution: Method 1: Take a screen shot of the whole screen: Press shift+command+3 on the keyboard as per ...
Check your Mac OS version
Problem: In order to support troubleshooting the Mac OS version number needs to be obtained and provided to Technical Support. Resolution: Note Due to changes in Mac OS UI a new set of instructions are provided to obtain version info. The old ...
Startup key combinations
Information Below listed are startup key combinations with for Mac computers using Intel processors. The keystrokes are different for Apple Silicon Macs. Note Remember, the Option key is the Alt key. The Command key is the "Cmd" key. Press C during ...
General fixes
Information Below information on common fixes for issues with Macbook/Mac OS based laptops. Slow Mac, or got a weird problem? Please try these common fixes for various random issues with slow performance of other odd problems. Fix permissions. Go to ...