General
Lenovo - LCD display dead pixel policy
Problem You wish to know what the acceptable level of defect or dead pixel on Lenovo LCD displays is. Applies to Lenovo laptop/display Resolution Please see the page: Lenovo LCD display dead pixel policy The table reproduced below is from the above ...
Apple - How to tell if you have Intel or Apple Silicon Mac
Problem for some procedures and solutions it may be necessary to determine whether you have an Intel or Apple Silicon Mac. Applies to Mac/Macbook/iMac Restolution Recent Apple systems use one of two processor designs; Intel and Apple Silicon. For ...
Mac OS - Taking a screenshot of a problem
Problem A Mac user who is experiencing a technical problem with their Mac may wish to provide a screen shot to help to illustrate the problem encountered. Applies to Mac OS Resolution Use one of the methods below to provide a screenshot. Method 1 - ...
Apple - Check Mac OS version
Problem In order to support troubleshooting the Mac OS version number needs to be obtained and provided to Technical Support. Applies to Mac OS Resolution Note Due to changes in Mac OS UI a new set of instructions are provided to obtain version info. ...
Mac OS - Startup key combinations
Probem You have an Intel based Mac and wish to try using startup key combinaions to help troubleshoot the problem. Applies to Inte Mac Resolution If you have a Mac that was released mid 2020 or earlier it is most likely to be an Intel based mac for ...
Mac OS - General fixes for Intel Macs
Problem Mac OS is nto working as expected and you wish to troubleshoot the probelm. Applies to Intel based Mac Resolution The fixes below are for Intel based Mac hardware only. Slow Mac, or got a weird problem? Please try these common fixes for ...