3rd party
Microsoft - Extract installer from ZIP files
Problem A user needs has downloaded a software installed contained within a ZIP file. If the installer is launched from within the ZIP file it may not function correctly. Resolution Please find below instructions to unpack the ZIP file into its own ...
Microsoft – Run ADWCleaner scan
Problem A customer who has already run a Windows Defender scan may wish to use another tool for greater confidence their system is clean. Resolution Please carefully follow the steps below to run a useful third party tool to scan your system. Warning ...
Microsoft – How to check if a file is clean before downloading
Problem A customer wishes to check if a file they want to download is safe and free of malware before downloading it. Resolution Open your browser to the page you wish to download the executable or document file. Right click on the link for the ...
Microsoft – Completely remove a McAfee anti-virus
Problem A customer who has McAfee software and wishes to completely remove it from the system. Detail McAfee is one of a number of major anti-virus solutions that do deals with computer manufacturers to pre-install their software titles onto consumer ...