Apple – How to take a screenshot on IOS devices

Apple – How to take a screenshot on IOS devices

Problem

You need to take a screenshot of an application to illustrate a technical support issue you are encountering.

Resolution

Please choose the method appropriate to the IOS device being used.  When the screenshot is create please send to Technical Supporrt email support@sightandsound.co.uk or reply to an existing ticket.

Apple iPhone/iPad with home button

  1. Unlock the device as normal.
  2. Then press Power and Home buttons together.

Apple iPhone without Home button

  1. Unlockk the device as normal.
  2. Then press Power and Volume Up together. 

    • Related Articles

    • Android – Take screenshot on Android devices

      Problem You need to take a screenshot in order to illustrate a technical support issue you are experiencing. Applies to Kapsys SmartVision other Android phones Resolution Please use the steps below. Once the screenshot has been create please email to ...

    • ZoomText – Take a screenshot of magnified view

      Problem A customer has a Technical Support isue regarding ZoomText and would like to take a screenshot of the magnified view they see to explain the problem. Applies to ZomText/Fusion Resolution Below please see steps for creating ZoomText magnified ...

    • Mac OS - Take a screenshot

      Problem A customer needs to send a screenshot possibly in connection with troubleshooting an issue they have. Resolution Taking a screenshot can be a helpful way of explaining an issue to Technical Support. The procedure below allows you to take a ...

    • Focus - Braille commands for Apple IOS devices

      Problem A Focus Braille display customer is new or needs access to Braille commands for IOS. Note When using Focus display with Apple IOS devices the commands below are for by Apple VoiceOver screen reader. In cases where the command does not appear ...

    • Apple - Problems connecting to IOS devices

      Problem An iPhone or iPad used with one of Sight and Sound products over Bluetooth connection such as BrailleSense 6 encounters a problem with connecting their device to the IOS device. Applies to iPhone/iPad IOS devices Resolution Please try both ...