DBT – Duxbury failed activation report

DBT – Duxbury failed activation report


Problem

A Duxbury customer has had a problem activating their license and you would like to send the developers all relevant information.

 

Resolution

Using the DBT activation wizard it is possible to send a report of the failed activation which contains all relevant information for their analysis.  Use the steps below to sent the report.

 

Using a mouse

  1. Double click to open DBT, when the Activate or License button appears click it. 
  2. In the activation wizard click Next button to  proceed.
  3. Then select Click to select the option Diagnose Activation Problems, then click Next.
  4. On the next screen a summary of the activation status of DBT is shown, click the View Log button to open the detailed log file.
  5. A text file will open with the log information, click File > Save and choose a convenient location and name for the saved log file.
  6. Email this and any relevant information to activate@duxsys.com for their help with the problem.   Duxbury will then advise on the issue and how to correct it.

 

Using the keyboard

  1. Press ENTER on the DBT icon to launch Duxbury Braille Translator.
  2. On the splash screen press TAB to reach the Activate or License button and press SPACEBAR to activate it.
  3. In the Duxbury Activation wizard press ENTER or ALT+N to proceed.
  4. Then press DOWN ARROW to select the option Diagnose Activation Problems an press ALT+N to proceed.
  5. On the next screen press TAB until you reach the View Log button and press SPACEBAR on it to open the log file.
  6. Then press CONTROL+S so save the document, pick a convenient location and filename to save the file to be sent on to Duxbury activation support.
  7. Email this and any relevant information to activate@duxsys.com for their help with the problem.   Duxbury will then advise on the issue and how to correct it.

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