DBT - Activation error no Ref Code

DBT - Activation error no Ref Code

Problem

Duxbury asking to activate unexpectedly, when you attempt to activate you receive an error message and/or there is no “Ref code” number available.


Applies to

  1. Duxbury (DBT)

Resolution:

When Duxbury activation fails and there is no “Ref code” number it means there has been a malfunction in the software activation system. To correct the issue take the following steps.

  1. Check that you have retained the Duxbury license text number.
  2. Then uninstall the software (if necessary log in as Administrator). This will correctly uninstall the license.
  3. After completing uninstallation, reinstall the software as normal.
  4. Then attempt to activate the software again.

    • Related Articles

    • DBT - Duxbury Braille Translator offline/manual license activation

      Problem A customer needs to activate their Duxbury Braille Translator from within an organisation or business that have a managed/firewalled internet connection. Applies to Duxbury Braille Translator (DBT) Detail Before Duxbury Braille Translator can ...

    • DBT – Duxbury failed activation report

      Problem A Duxbury customer has had a problem activating their license and you would like to send the developers all relevant information. Resolution Using the DBT activation wizard it is possible to send a report of the failed activation which ...

    • DBT - Duxbury Braille Translator system requirements

      Problem A customer needs to review the system requirements for Duxbury Braille Translator software. Resolution There are both Windows and Mac Duxbury products, the requirements for each are set out below. DBT (Windows) DBT Win 12.7 sr2 requires ...

    • Duxbury Braille Translator (DBT) - Product information

      About Duxbury Braille translatator (DBT) is a Braille Translator software product. It has versions for Windows and Mac. It provides professional level Braille authoring facilitiies in multiple languages and supports a wide range of Braille embossers. ...

    • DBT - Activation error 0x80031080

      Problem Whilst attempting to activate a license for DBT you may recieve a message "Activation is required: Error 0x80031080" even though activation appears successful. Applies to DBT Resolution Please use one of the solutions provided below: Method 1 ...