DBT - Activation error no Ref Code

DBT - Activation error no Ref Code

Problem

Duxbury asking to activate unexpectedly, when you attempt to activate you receive an error message and/or there is no “Ref code” number available.


Applies to

  1. Duxbury (DBT)

Resolution:

When Duxbury activation fails and there is no “Ref code” number it means there has been a malfunction in the software activation system. To correct the issue take the following steps.

  1. Check that you have retained the Duxbury license text number.
  2. Then uninstall the software (if necessary log in as Administrator). This will correctly uninstall the license.
  3. After completing uninstallation, reinstall the software as normal.
  4. Then attempt to activate the software again.

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