Deactivate license manually

Deactivate license manually

Problem

You need to deactivate a insall license for Duxbury to free it up to be deployed elsewhere when the internet connection is firewalled and may prevent automatic deactivation (such as a school or business).

Resolution

  1. Open DBT and click Help > About DBT.
  2. Then click "Deactivate" button.
  3. Follow the prompts to deactivate without the internet by email.
  4. If there is any error, the user can click View/Print button to send me a full diagnostic Notepad file which we can use to complete the deactivation manually.

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