Focus - troubleshooting USB connection issues
Problem
Focus Braille display is not producing Braille output when connected with JAWS over USB. For example JAWS may display an error "Could not load Braille driver".
Resolution
- Check if JAWS is able to communicate with the Focus when using USB (steps below).
- If JAWS is unable to detect the display in normal operation to provide Braille output then the most likely resolution is to replace USB cable
- Open the JAWS using the most appropriate method below:
- Then either open the JAWS window using JAWSKey+J if using desktop keyboard layout or CONTROL+SHIFT+CAPS+J for laptop layout.
- Then as appropriate do either of the following:
- If you hear JAWS window press ALT+O for Options, down arrow to Braille and press ENTER.
- If you bear JAWS announce context menu press down arrow to Options and press ENTER, then down arrow to Braille and press ENTER again.
- In the Braille dialogue TAB to Braille Load Error and press SPACEBAR to check it.
- Then press TAB to OK button and press ENTER.
Related Articles
JAWS - Braille driver error after using Narrator with Focus display
Problem A JAWS Braille display user may encounter a problem with getting Braille from JAWS if they have previously used their Focus display with the Windows Narrator screen reader. When started JAWS provides no Braille output. Resolution If a focus ...
Set up JAWS with Focus Braille using bluetooth connection
Problem You wish to use the Focus Blue fifth generation over a Bluetooth wireless connection with JAWS. Requirements: Focus Blue V Braille display Built in or external bluetooth adaptor JAWS Resolution This process occurs in two stages, the first of ...
Focus Blue v5 - Connection switching commands
Problem You wish to switch between active connections on Focuz Blue v5 Braille display. Resolution Switch between active Bluetooth connections: Menu+Dot 1 through 5 Cycle through active connections: Menu button, dots 1-2-3 Switch to USB connection: ...
Focus V – Unable to establish Bluetooth connection or ‘unsupported device’ error (IOS)
Problem A Focus 5th generation user is attempting to pair with an IOS device but during pairing either a message ‘Unsupported device’ or pairing fails for another reason. Resolution This document is intended to address particular Focus connection ...
JAWS – No Braille output from Humanware Brailliant displays.
Problem After setting up a Humanware Brailliant there is no output sent to the Humanware Brailliant Braille display. Resolution Please use the instructions that suit best from those below. Using the mouse Right click Start and choose Device Manager. ...