Glean - Mac OS app recording issue (Internal)
Problem
When using Glean on Mac OS it is not possible to record audio from any other app than Google Chrome.
Applies to
- Glean
Detail
In Windows it is possible to record application audio from Zoom/Teams and similar, however on Mac OS this is not the case.
Resolution
- Customers can view a workaround article to resolve the problem.
- This problem is a known limitation of Mac OS, the developers have provided the following explanation:
This is a limitation from Apple; they do not allow an app to record the
audio from other apps, so we cannot add that option.
On Mac's users have to
open their content in the browser (Chrome or Edge) alongside Glean, to be able
to record the audio. This is always possible with apps like Zoom, Teams etc,
even though they don't make it obvious.
If Apple change things,
then we would look to see if we can add the functionality to Glean (like we do
with Windows).
.
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