Glean - Mac OS app recording issue (Internal)
Problem
When using Glean on Mac OS it is not possible to record audio from any other app than Google Chrome.
Applies to
- Glean
Detail
In Windows it is possible to record application audio from Zoom/Teams and similar, however on Mac OS this is not the case.
Resolution
- Customers can view a workaround article to resolve the problem.
- This problem is a known limitation of Mac OS, the developers have provided the following explanation:
This is a limitation from Apple; they do not allow an app to record the
audio from other apps, so we cannot add that option.
On Mac's users have to
open their content in the browser (Chrome or Edge) alongside Glean, to be able
to record the audio. This is always possible with apps like Zoom, Teams etc,
even though they don't make it obvious.
If Apple change things,
then we would look to see if we can add the functionality to Glean (like we do
with Windows).
.
Related Articles
Glean – unable to record screen audio from app on Mac OS
Problem A customer using Mac OS is unable to record audio directly from an installed meeting app such as Microsoft Teams or Zoom. Also when attempting to recording audio a customer may see the following error posted: “Unable to record screen audio”. ...Apple - Boot into Mac OS safe mode
Problem A Mac user has a problem with Mac OS and they need to start in safe mode for troubleshooting. Resolution Use the below procedure to boot Mac OS into safe mode for troubleshooting software issues. When in safe mode any start up apps for the ...Caption.Ed – Gathering application logs for Mac OS app
Problem There is a problem with the installed Caption.Ed app on Mac OS that require gathering of logs from the affected system. Resolution 1. Open Finder: o Click on the left-most icon in the Dock to open Finder. 2. Access the Logs Folder: o In the ...Mac OS - Take a screenshot
Problem A customer needs to send a screenshot possibly in connection with troubleshooting an issue they have. Resolution Taking a screenshot can be a helpful way of explaining an issue to Technical Support. The procedure below allows you to take a ...Mac OS - Use QuickTime Player to record Facetime video instead of Photo Booth app
Problem On some Macs Photo Booth may not record video output freom the Facetime camera. Applies to Mac/Macbook Resolution You can use QuickTime Player which can also records from the camera instead. Open Finder and choose Applications. Then launch ...