Glean – unable to record screen audio from app on Mac OS
Problem
A customer using Mac OS is unable to record audio directly from an installed meeting app such as Microsoft Teams or Zoom. Also when attempting to recording audio a customer may see the following error posted: “Unable to record screen audio”.
Resolution
- Glean is unable to record audio directly from an application, This is a known issue (20/03/2023) being worked on by their development team.
- To work around the problem, customers are advised to record meeting from a tab using the equivalent web app via Google Chrome browser instead.
Workaround steps
- Open Chrome browser with Glean in one tab and your meeting in another tab.
- Switch to the Glean tab and click Record and then Screen audio or Screen Audio & Mic as appropriate.
- In the window that opens click Chrome Tab link and click the Chrome tab you wish to record (1).
- Then click Share Audio checkbox (2), then click OK button (3).

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