Problem

You have a problem with the paper tray generating an error when printing.

Applie to

1. HP Deskjet 2710
   

Resolution

Step 1 - Check paper loading and paper tray

1. Remove any paper from the input tray.
2. Then gently fan out the paper so air gets between the sheets.
3. Remove any severely bent, wrinkled, or torn paper from the stack.
4. Check for obstructions inside the input tray area. Make sure nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
5. With both hands, hold the stack of paper, and then tap the bottom edge of the stack on a flat surface so that the stack is even on all sides.
6. Load the stack of paper into the input tray, and then slide in the paper-width guide against the paper.

When all the above is carried out try to print again.

Step 2 - Manually cleaning the paper feed rollers

1. Turn off the printer, and then disconnect the power cord and any other cables.
   Raise the input tray.
2. Lift and hold the input tray shield.
   
3. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
   
4. Lightly dampen a cotton swab with water, and then squeeze any excess liquid from the swab.
   
5. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
   
6. Lower the input tray shield.
7. Allow the rollers to dry completely (approximately 10 minutes).
8. Reconnect the power cord and any other cables, and then turn on the printer.
9. Try to print. If the issue persists, continue to the next step.
   

Step 3 - Reset printer

1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.