HP battery fault codes

HP battery fault codes

Information

Below is a list of HP battery fault codes, others may exist not listed here.

Fault codes

  • 602: If Secondary (external) Battery (602) appears in the alert message, it means the measured storage capacity of the secondary (external) battery is less than 25% of the original storage capacity. The number “602” denotes the associated error code that is recorded in the system log.
  • 603: Battery not present – Primary battery is not detected by the detected by the test.
  • 604: Battery Charge Level Error – The test cannot determine the correct charge level of the primary battery.
  • 605: AC Adapter Error – The test indicates that the battery is not receiving a charge.
  • 605: Battery Counterfeit Check Error (605) – A non-HP battery was detected. If you purchased the battery from a reseller, contact HP.
  • 607: Primary (internal) Battery is Weak with Low temperature.
  • 608: Secondary (internal) Battery is Weak with Low temperature.
    • Related Articles

    • HP Probook boot error 3F0

      Problem When starting an HP Probook laptop you see a message indicating that there has been a boot error with code 3F0 displayed on screen. Models which may be affected HP Probook 440 G6 Note It is likely that other Probook models can be treated in a ...
    • Obtaining battery cycle count information on HP laptops

      Problem: The laptop has abnormally low battery performance in use or cuts out almost instantly when disconnected from mains power. Resolution: To resolve this issue it may be useful to check the battery cycle count information. Within the first year ...
    • Removing the ACPI battery driver to fix power/charging issues

      Problem You are having problems with either charging or power your laptop with the internal battery. Resolution A power/battery can sometime be due to incorrectly installed Windows drivers for the battery component. You can try getting it to ...
    • Maximising battery uptime battery life

      Problem You are having problems with battery uptime. The suggestions below will help to trim your system's power consumption and lengthen battery uptime. What is draining the battery? Below is a chart to give an idea of typical battery drain profile. ...
    • Laptop HP - Run component hardware tests (UEFI)

      Problem An HP laptop is suspected of having problems with hardware and you wish to run hardware diagnostics independantly of Windows to identify the problem. Applies to Laptop - HP Resolution Note This document assumes UEFI diagnostics are already ...