Problem

Applies to

1. JAWS
   

Resolution

In order to assist with troubleshooting JAWS, this guide provides information on important file paths in JAWS including paths to important utilities and documentation.

JAWS installation folders

“C:\Program Files\Freedom Scientific\JAWS”

“C:\Program Files (x86)\Freedom Scientific\JAWS”

Authorisation (ILM only)

In the case of IILM authorisation the authorisation key is stored on disk as a jaws.cps file which is normally hidden and can be found in this location:

%ProgramData%\Freedom Scientific\License

“C:\Program Files\Freedom Scientific\Activator”

Note

1. From JAWS 2020 onwards the path to License folder is used, for JAWS versions prior to 2020 use the path to Activator folder instead.  
   
2. Files in these folders are hidden/system/protected operating system files.  You may need to change folder options display to view them.

Authorisation utilities

There are two major authorisation utilities for checking authorisation of JAWS on system:
These include ILM authorisation viewer (hjauth.exe) and Dongle viewer “DongleViewer.exe”. If you need to run the activation process but are unable to start JAWS you can run “fsClientActivator.exe” application from this path also:

“C:\Program Files\Freedom Scientific\Shared\Authorization Tools\6.0”

Note

You may need to allow for changes to folders that clearly display a version or year for the most up to date versions of JAWS.

Braille Display Settings

JAWS supports a number of Braille displays to be attached to the software, the configuration should normally be done through the JAWS window UI but the configuration file is located here:
[path]

Shared settings

This path contains the default settings for JAWS that are used when no user configuration takes place. Normally you should not need to amend these but in certain cases you may wish to:

“C:\ProgramData\Freedom Scientific\JAWS\2019\Settings\enu”

User Configuration files

JAWS user configuration files are stored under the user’s profile normally so the path may vary by who is logged in, the location is:

“C:\Users\[username]\AppData\Roaming\Freedom Scientific\JAWS\2019\Settings\enu”

Where [username] is the profile folder associated with the logged in user. File stored in this location include JCF and any custom JSS files.

Error reports

The JAWS error reports are stored under the user profile and can be automatically sent by JAWS back to the developers:

“C:\Users\[UserName]\AppData\Roaming\Freedom Scientific\Reports”

Where [username] is the profile folder associated with the logged in user. File stored in this location

Manuals and reference

JAWS comes with manuals and reference information besides in the file path below: 

“C:\ProgramData\Freedom Scientific\JAWS\2019\Locale\enu\Manuals”

Speech drivers

JAWS supports a number of hardware and soft synths, drivers can be found in this path:
“C:\Program Files\Freedom Scientific\Shared\Speech\3.9”

User Voice Profiles

If the user creates any new user voice profiles this is the path into which they will go:

“C:\Users\[username]\AppData\Roaming\Freedom Scientific\JAWS\2019\Settings\VoiceProfiles”

Utilities

JAWS is supplied with a number of utilities to facilitate its operation including those for authorisation purposes:

“C:\ProgramData\Freedom Scientific\JAWS\2019\Utilities”

JAWS Scripts files

C:\ProgramData\Freedom Scientific\JAWS\2019\Scripts 

Details of settings files and settings flags

Default.JCF flags

This file stores the default settings for JAWS which include any user voice settings and some startup flags detailed below.

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