JAWS – Loss of keyboard functionality with JAWS and HumanWare Braille displays

JAWS – Loss of keyboard functionality with JAWS and HumanWare Braille displays

Problem

A JAWS user who has a HumanWare Braille displays encounters a where keyboard input functionality is lost.

Applies to

JAWS

Resolution

JAWS users who are affected by this problem may access an optional update to resolve the problem:

  1. JAWS 2025.2503.39 - online installer
  2. JAWS 2025.2503.39 - offline installer

If the problem continues use the following steps to resolve the problem:

  1. From the JAWS window, press ALT+U to open the Utilities menu and press B to open the Synthesizer and Braille Manager.
  2. Press ALT+A to select Add, remove, or change devices.
  3. When prompted to choose a device type, select Braille displays and press ENTER.
  4. From the list of available Braille displays, press DOWN ARROW until you reach HID Braille Display and press SPACEBAR to uncheck it.
  5. Press ENTER. Continue pressing ENTER for any remaining prompts until you return to the main Synthesizer and Braille Manager screen. At this point, select the Close button to exit.
  6. Remove the USB connection from your Braille display, restart JAWS, then reconnect the display.

    • Related Articles

    • JAWS – No Braille output from Humanware Brailliant displays.

      Problem After setting up a Humanware Brailliant there is no output sent to the Humanware Brailliant Braille display. Resolution Please use the instructions that suit best from those below. Using the mouse Right click Start and choose Device Manager. ...

    • Freedom Scientific - Tandem December update for JAWS/Fusion 2021

      Problem Some customers using version 2021 of Freedom Scientific JAWS/Fusion may find themselves unable to use Tandem Remote facility. Resolution The following is a late release to update the 2021 products primarily to allow communication using the ...

    • JAWS – Set up Humanware Mantis Q40

      Problem: A customer needs to set up their Mantis Q40 Braille display with JAWS screen reader. Resolution: When using Jaws 2020 or later, the Mantis Q40 driver is already pre-installed and ready to go. However, it is essential that you ensure JAWS is ...

    • JAWS – Using the Braille viewer

      Problem A trainer assisting a JAWS user with attached Braille display may wish to see a print version what is displayed on the Braille display. Applies to JAWS Resolution Included with JAWS is a Braille Viewer utility, its function is to mirror in ...

    • JAWS – Loss of Virtual PC cursor in Microsoft Edge and Chrome

      Problem When using Google Chrome or Microsoft Edge text from the Virtual PC Cursor is not read. JAWS speaks blank in response to UP/DOWN ARROW keys. Applies to JAWS 2025 Cause This is due to an Google update whcih affects both Google Chrome and ...