JAWS – Outlook contact match drop down no longer reads

JAWS – Outlook contact match drop down no longer reads

Problem

When entering the first few letters of a contact in the user’s address book JAWS no longer reads the contact match drop down list.

 

Applies to

  1. JAWS and Outlook classic

Resolution

This feature has in the past been periodically been broken by Microsoft and then fixed again Freedom Scientific update mainly as the result of changes to the control that is used to display the contact matches.  Please observe the general steps here and where specific version updates may fix the problem. 


General troubleshooting procedure

  1. Check if this is an instance where corrupt JAWS settings may have broken the contact drop down reading.  Use the /default mode to test if it will work on the defaults.
    1. If default settings fails to resolve the problem try checking that the user can install the latest JAWS release.  If the license is insufficient to do this advise the customer an upgrade may fix the problem (you can test JAWS in demo mode with Outlook to see if this will fix it) then point customer in the direction of upgrade.
    2. If customer is on the latest JAWS already you can try rolling back to the previous update if it seems likely the breakage was related to the most recent update. 

    JAWS 2021 or below

    Where possible get the customer’s JAWS up to 2023.2311.34 or later to fix the problem with Microsoft Office Pro Plus 16.0.16731.20504.

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