JAWS – WhatsApp web, chat list no longer reads

JAWS – WhatsApp web, chat list no longer reads


Problem

A problem has been reported with JAWS when using WhatsApp via Chrome or other web browser. the chat list no longer reads as it used to approximately a week prior to 05/08/2024.


Applies to

  1. JAWS/Fusion

Problem Steps

  1. Open Chrome and go to www.whatsapp.com then select WhatsApp Web link and authenticate with the mobile app if required.
  2. After linking your account press CONTROL+HOME to go to top of page.
  3. Then use TAB or down arrow to reach the chat list.
  4. Using the arrows should read the names in the chat list but JAWS fails to read them now.

 

Workaround

  1. Those affected by this problem may report the issue which has been confirmed in-house with JAWS 2024.2406.121 can be reported to WhatsApp via their webform here:  https://www.whatsapp.com/contact/?eea=1&subject=messenger
  2. Use the Microsoft Store WhatsApp software instead. 

 




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