JAWS – WhatsApp web, chat list no longer reads

JAWS – WhatsApp web, chat list no longer reads


Problem

A problem has been reported with JAWS when using WhatsApp via Chrome or other web browser. the chat list no longer reads as it used to approximately a week prior to 05/08/2024.


Applies to

  1. JAWS/Fusion

Problem Steps

  1. Open Chrome and go to www.whatsapp.com then select WhatsApp Web link and authenticate with the mobile app if required.
  2. After linking your account press CONTROL+HOME to go to top of page.
  3. Then use TAB or down arrow to reach the chat list.
  4. Using the arrows should read the names in the chat list but JAWS fails to read them now.

 

Workaround

  1. Those affected by this problem may report the issue which has been confirmed in-house with JAWS 2024.2406.121 can be reported to WhatsApp via their webform here:  https://www.whatsapp.com/contact/?eea=1&subject=messenger
  2. Use the Microsoft Store WhatsApp software instead. 

 




    • Related Articles

    • Freedom Scientific - Tandem December update for JAWS/Fusion 2021

      Problem Some customers using version 2021 of Freedom Scientific JAWS/Fusion may find themselves unable to use Tandem Remote facility. Resolution The following is a late release to update the 2021 products primarily to allow communication using the ...

    • Freedom Scientific – Remote Access (JAWS/Fusion)

      About Freedom Scientific offer the a Remote Access feature on their JAWS and Fusion license products. This add-on license option provides the capability to access and control a another computer from their own workstation over common remote access ...

    • JAWS - Internet web browsing hotkey shortcuts

      Problem A new JAWS customer may wish to know hotkeys that can be used for navigating web pages intelligently and efficiently rather than using the ARROW keys only. Detail JAWS has a rich set of hotkeys for browsing the web. In the main these hotkeys ...

    • Google - Determine Google Chrome in use

      Information It may be necessary to help with Technical Support queries to investigate what version of the Google Chrome browser a customer is using. Below are steps that will allow users to gather this information for both mouse, keyboard and JAWS ...

    • JAWS - Inaccessible website controls

      Problem A customer using a commercial website or web app encounters controls (typically date picker controls) that do not speak with JAWS. Resolution It is not uncommon for websites and web apps to still be using custom controls that are not ...