JAWS – Problems using JAWS sound splitter function

JAWS – Problems using JAWS sound splitter function

Problem

A JAWS user has difficulties activating or setting the sound splitter feature.

Applies to

  1. JAWS

Resolution

Please run through all the suggestions to resolve the problem.
Update drivers for the following where possible:

  1. Sound card drivers
  2. BIOS
  3. Firmware

  1. Press WINDOWS+R for the Run command.
  2. Then enter the text below, then press ENTER:

    mmsys.cpl sounds

  3. In the new window use UP/DOWN ARROW keys locate the soundcard or headset to adjust then press SPACEBAR to open it properties.
  4. Press CONTROL+TAB to navigate to each page of the dialogue to locate and uncheck the items listed below:
  5. Navigate to Enhancements tab, then press TAB to reach the item ‘Disable All enhancements’ then press SPACEBAR to check this item.
  6. Navigate to Advanced tab, then locate the option ‘Allow application to take exclusive control of this device’ then press SPACEBAR to uncheck it.
  7. Navigate to Advanced tab then uncheck the item ‘Give exclusive mode application priority’
  8. Then navigate to Advanced tab, then uncheck the item ‘Enable Audio Enhancements’
  9. Then navigate to Spatial audio tab, then uncheck Enable Audio Enhancements.
  10. Ten navigate to Communications tab, then adjust the setting ‘When Windows detects communications activity’ to Do Nothing using the arrow keys.
  11. When done TAB to OK then press SPACEBAR, then press ENTER

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