Mac OS - Helpful video links

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• Mac OS – Save FileVault recovery key

  Problem Your Mac has updated to Mac OS Tahoe which has enabled FileVault, you wish to be able to locate the recovery key. Applies to Mac OS Tahoe (2026) Resolution From Mac OS Tahoe and later Apple automatically enables FileVault a security feature ...

• Apple - Check Mac OS version

  Problem In order to support troubleshooting the Mac OS version number needs to be obtained and provided to Technical Support. Applies to Mac OS Resolution Note Due to changes in Mac OS UI a new set of instructions are provided to obtain version info. ...

• Apple - Change Mac OS login password

  Problem A Apple Mac user wishes to change their current logon password. Applies to Mac OS Resolution Macs shipped fom Sight & Sound with applications installed by our workshop will have been shipped with a four digit password. A customer after ...

• Mac OS - Take a screenshot

  Problem A Mac user needs to create a screenshot to help with regard to a technical support issue they are encountering. Applies to Mac OS Resolution Taking a screenshot can be a helpful way of explaining an issue to Technical Support. The procedure ...

• Mac OS – Control update behaviour

  Problem A Mac user would like to be in control of how and when the Mac OS operating system is updated to preserve software compatibility. Resolution Under default settings Mac OS will push major updates and interim security updates. In some ...