Problem

Applies to

1. Microsoft Windows
   

Resolution

If a scanner or all in one printer/scanner unit does not offer a dedicated scan to PDF function it is possible to use either Windows built in or Microsoft Store app to accomplish the task.

Method 1 - Using Windows Scan

The Windows Scan is a Microsoft Store app so the firs thing you may need to do is download and install it.

Installing Windows Scan

1. Open Start menu and type Store then click Microsoft Store in search results.
2. Then type the word Scan into the search box and click "Windows Scan" result.
3. On the next page click the Get button this should then download the app.
4. When the button changes to Open click this to open Windows Scan app.
   

Scanning to PDF file

1. When the Scan app loads you may need to select your scanner source on the left side of the screen.
2. Then check that the format drop down is set to PDF.
3. Then click Scan button to scan your documents.
4. The resulting document will then be automatically saved in your Pictures folder accessible via This PC. The full location is:
   

C:\Users\YourUserName\Pictures\Scans

Method 2 - Using Windows Fax and Scan app

1. Open Windows Fax and Scan program.
2. Click the New Scan button in the toolbar.
3. Check in the new window the correct scanner and click Change button and select the correct scanner.
4. Then click Profile dropdown and choose "Document".
5. Then click "Scan" button, the scanner will then operate and the document appears.
6. Then click File > Print and in the new window click the Printer drop down and select Microsoft Print to PDF.
7. Then click the "Print" button bottom right.
8. Then the Save dialogue will open, choose a location to save the PDF file to for convenient retrieval.