SensePlayer – Unable to use numeric keypad

SensePlayer – Unable to use numeric keypad


Problem

A SensePlayer customer is unable to operate the numeric keypad.


Applies to

  1. SensePlayer ET
  2. SensePlayer EZ

Symptoms:

  1. Pressing any numeric key does not do anything, no response heard
  2. Menu and navigation keys operate normally

Resolution

When the front panel keylock is disengaged all front panel buttons can be used.  However, If you press and hold the star key (bottom right) this will engage the numeric keypad lock.  To resolve the problem, do the following:

  1. Ensure the keylock slider on the right side panel is pushed up to unlock the front panel.
  2. Then press and hold the star key for approximately 3 seconds or until you hear the number lock status.
  3. From here it should be possible to enter numeric information as required.

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