SmartVision - Problems using phone contacts

SmartVision - Problems using phone contacts

Problem

A SmartVision 3 user encounters a problem when searching their entered contacts when an error is displayed stating the contact does not exist; or when pressing OK on a contact does not lead to contact card being avail;able to access actions for the contact.the select contact.

Applies to

  1. SmartVision 3

Resolution

  1. Use UP/DOWN arrow keys to select the highlight Contacts in the list without opening it.
  2. Then Long press the OK button to open the context menu.
  3. Use UP/DOWN arrow keys to select Information, then press OK.
  4. Then use UP/DOWN arrow to select Storage & cache, then press OK.
  5. Then use UP/DOWN arrow keys to select Clear storage, then press OK.  This operation allows the data used by Contacts app to refresh the contacts data.

    • Related Articles

    • Installing an optional micro SD card into Smartvision 2 phone

      Information The Kapsys SmartVision 2 allows for insertion of an optional micro SD card for user data. Below are instructions on how this can be installed by the user. Application Backup data storage Music and other media files Steps If the phone is ...

    • No connection error using Google Voice services on Kapsys Smartvision phone

      Problem When using Google Voice or other services requiring a data connection you hear the message stating there is no connection when you are not in range of a Wi-Fi network. This solution should hold for other apps that also use mobile data. ...

    • Smartvision - Phone resets

      Problem The SmartVision 2/3 phone is not behaving as expected and you wish to reset the unit. Applies to SmartVision 2 SmartVision 3 Resolution The following are user resets that can be carried out. Reset using codes Open the phone app and then ...

    • Smartvision 3 - Reset phone unlock PIN

      Problem A SmartVision 3 customer needs to reset a forgotten phone PIN number for unlocking the SmartVision 3 mobile. Applies to SmartVision 3 Resolution You can unlock doing the following process : What you need A Google account that has been setup ...

    • Kapsys – Hearing compatibility notes (Internal)

      Problem A customer wishes to know how compatible Kapsys Minivision and SmartVision phones have with hearing aids. Applies to SmartVision 2/3 Minivision 2/2 plus Resolution Please see the information below for details. Kapsys phone hearing aid ...