SmartVision – Problem with speech recognition after 11450 update

SmartVision – Problem with speech recognition after 11450 update

Problem

After updating Kapsys SmartVision 3 to software version 11450 speech recognition via Google Assistant may quit without warning.

 

Applies to

  1. SmartVision 3

Resolution

On 22/10/2024 Kapsys have informed us that they are aware of the issue and are currently developing an update patch to fix the problem later in the same week.



    • Related Articles

    • SmartVision – Some Play store items do not update

      Problem A customer receives a notification about updates to “Speech Recognition and synthesis” or “QuickSupport” via Play store but are unable to update either app. Applies to SmartVision 3 SmartVision 2 Resolution Customers are advised that Kapsys ...

    • SmartVision 2 - no speech in Play store

      Problem When attempting to access the Play store on SmartVision 2 mobile phone no speech is heard from the screen reader whilst navigating within the Play store app. Note SmartVision 2 is no longer sold in UK and has been superceded by SmartVision 3 ...

    • SmartVision - Toggle Talkback speech on or off (SmartVision 2/3)

      Problem A SmartVision 2/3 customer wishes to momentarily disable the Talkback speech on their phone. Applies to SmartVision 2 SmartVision 3 Resolution The speech can be convenient toggled on of off to facilitate operation using standard touch ...

    • SmartVision 2/3 – No screen reader speech on phone

      Problem A customer with SmartVision 3 phone can hear no screen reader speech any longer but the phone plays power on chime and Google Voice button works. Applies to Kapsys SmartVision 2 Kapsys SmartVision 3 Resolution Ensure that the phone has been ...

    • SmartVision 3 - Install system software update

      Problem A SmartVision 3 user wishes to respond to a notification of an available system update or seeks an update. Applies to SmartVision 3 Resolution Please use the steps below to update the Android software on SmartVision 3 phone. Users should be ...